First Time Users who wish to join the website, please click on the man-like figure (next to the Cart/Basket and the heart shaped figure) on the top right corner of the screen. You will be taken to the Log-in / Registration Page. From the you can choose a Username for yourself. Usually the first part of your e-mail address would be an easy choice. Example: if your e-mail address is ABC@xyz.com then ABC would be a good choice as your username. Or you may choose one that suits you. Next comes your e-mail address and finally a suitable password.

This would create an Account. However, in order to deliver a product to your address, you will first need to add a Shipping Address, which can be done by logging in and clicking on “Addresses” button, and then clicking on “Add Shipping Address”.

These steps are pretty standard or typical, as first time sign-up process is on many other websites.

For any doubts please contact us for further assistance.

Once you Sign up, you can start purchasing Items on the website. Take a look around the Shop. We have various books and other items available for purchase. You can add Single or Multiple Items to the basket and once you are done click on "Proceed To Checkout". From there you can make Payment using Credit Card/Debit Card/UPI etc. NOTE: For making Purchases on the Website you need an Account (Sign Up).

There is a "+" and "-" sign next to the items that you add to the basket. If you wish to purchase more quantities of the same item, press the "+" sign. If you wish to remove a particular product from the basket, you can press the "x" sign to the left of the product's name or use the "-" sign to change the quantity to 0, and press the "Update Cart" button. 

You can contact us via the website or write to us at support@playpenpreschool.in or playpenindia@gmail.com with your problem. If Wrong Item/Items, Damaged Item/Items or Defective Item/Items have have reached you or have been received by you, please share proof of claim and we will be more than happy replace it/them free of cost.

We employ some of the top names in Logistical/Courier/Shipping Services in the country. You should receive your Item/Items within a week's time from the date of purchase anywhere in the country, although sometimes due to unforeseen circumstances that may be out of our control, the shipment may be delayed which is why we reserve a period of 30 days for delivery.